Governance at MEDIAN Group
MEDIAN Group is dedicated to delivering world class rehabilitation and mental health services through our strong clinical and corporate governance framework. We are committed to fostering continuous quality improvement, which focuses on compliance and the delivery of excellent treatment to all who seek our support.
Our robust organisational governance empowers us to work effectively and collaboratively, ensuring that we deliver safe and well-managed services across our entire portfolio, consisting of over 400 operational sites.
A comprehensive and supportive structure
MEDIAN Group has established a highly supportive and effective organisational structure, allowing us to deliver the optimum care for every individual who uses our services. All of our administrative and operational processes are centralised in order to improve business efficiency and allow our medical staff to focus on the care and wellbeing of our patients. Our central teams are dedicated to providing our front-line leaders and staff with the frameworks required to deliver best practice treatment, and engender a competent, confident and caring workforce.
In addition, our highly specialised medical boards and expert committees enable us to share knowledge and expertise between our sites, and standardise care pathways, with a focus on ongoing quality improvement. Our objective and increasingly digital approach to quality measurement enables us to evaluate treatment outcomes through systematic data collection, so that we may improve our performance, and foster transparency and innovation.
Live your life
Each element of the MEDIAN Group portfolio is led by an operational team, dedicated to delivering the highest medical and therapeutic quality. The continuous focus on quality control, quality assurance and quality improvement, demonstrated by our central and clinical teams, ensures that the services we deliver are safe and effective. In accordance with our purpose, ‘live your life’, we really are committed to empowering every person we support to live as fully and independently as possible.
By adapting treatments to suit each individual's specific needs, it is our aim for everyone we support to be able to return to their everyday life, home and family following their time with us. Our primary goal remains to provide the best quality therapy for the people entrusted to us.
Compliance at MEDIAN Group
All providers of healthcare, rehabilitation and mental health services have a core responsibility to strive for excellence in the services that they provide, and to identify areas for improvement. Our MEDIAN Group promise is to deliver the highest standards of care and treatment for the people that we support. However, we are also required by law to demonstrate how we implement this promise in practice, and to show that we can achieve consistently high standards across our entire portfolio of services.
Compliance
Regulators of MEDIAN Group services, both in Germany and the UK, include:
In the UK
- The Care Quality Commission (CQC) in England
- Healthcare Improvement Scotland (HIS) in Scotland
- Health Inspectorate Wales (HIW) in Wales
In Germany
- Ministries of Health and Social Affairs
- The german pension fund(DRV)
In Spain
- CatSalut in Katalonien
- SERMAS (Servicio Madrileño de Salud) in Madrid
- SERGAS (Servizo Galego de Saúde) in Galicien
At MEDIAN Group, we are committed to providing:
- the right service and therapy
- at the right time
- in the right number
- by the right member of staff
- in the right combination with other services
That’s why we use condition-specific outcome parameters to assess the success of the treatment we deliver, both from a medical-therapeutic perspective and from the patient’s perspective. The robust patient-reported outcome data that we generate supports our strong track record of clinical quality.
In addition to objective data collection, our clinics and facilities are regularly inspected by external bodies, and subject to other regulatory standards that capture our high levels of compliance. We have also achieved numerous significant ratings and accreditations, and with strict clinical governance protocols in place, we ensure that we deliver consistently high quality person-centred care to everyone who uses our services.
Compliance
Across MEDIAN Group, we ensure that our services are compliant via:
- Board-level internal quality management and compliance teams, ensuring that best practice is fcascaded down throughout the organisation
- Clear reporting structures and quality monitoring procedures
- Regular internal audits, based on the requirements of our regulators, helping us to identify where there are opportunities for improvement
- Regular certification audits, ensuring that we meet certified standards of care and treatment
- The production of annual quality reports, which are available in the public domain, facilitating a culture of openness and transparency
- The use of rating portals to obtain patient reviews and learn about their experiences within our services, with a view to continuous improvement
- Data-driven measurement of treatment success and analysis of superior therapy combinations, to continually build on the quality of our offerings
- Ensuring that relevant staff training is available, up-to-date and monitored regularly, enabling our workforce to access continuous learning and improvement opportunities
- A number of inspectors, each linked to one of our service types
- Quality and compliance recording systems that allow a clear line of sight from board to ward
Delivering the best possible outcomes for each and every individual who uses our services is about more than simply satisfying the requirements of our regulators - it’s about leading for improvement. Our commitment to our service users is to be a leader in innovation and best practice, which is achieved by following the latest guidance and evidence that is available within our sector. This is why our safety, quality and assurance processes are structured in such a way as to allow us to meet and exceed these service requirements.